In your device’s iOS Settings app, make sure that alerts are turned on for Storm Shield (Settings > Notification Center > Storm Shield > “Banners” or “Alerts” are selected; “Badge App Icon” is enabled; “Sounds” are enabled; “Show in Notification Center” is enabled; “Show on Lock Screen” is enabled; also, make sure Storm Shield is listed under the “Include” section in “Notification Center”). If alerts still aren’t being received, you may need to delete and re-install Storm Shield. You will NOT be charged by Apple to re-install the app so long as you use the same Apple ID you used when you purchased the app.

If you are using Wi-Fi it is possible you are connected to your router, but your router may not be connected to the Internet. You can check to see if your router is connected to the Internet by opening a browser on your device and visiting a website to see if the website comes up. Contact your network, router or firewall administrator for further assistance.