To further troubleshoot a Storm Shield App crash, we may ask you to send us a crash log file from your device. Here's how you can do that:

MAC USERS (with iTunes):

  1. Sync your iPhone or iPad with iTunes using these instructions ( http://support.apple.com/kb/ht1386 ) from Apple. The crash log files will be synced to your computer.
  2. Open a Finder window and select Go to Folder... from the Go menu (or press Shift-Command-G). A dialog box should appear.

  3. Copy and paste the following into the box and press the Return key: ~/Library/Logs/CrashReporter/MobileDevice

  4. Open the folder name of the device you’ve synced. (Note: your device name appears in iTunes on the left side, under 'Devices').

  5. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as: "Storm Shield_YYYY-MM-DD...". Note: For iOS 7.1, crash log files end in .ips rather than .crash.

  6. Attach the log file(s) in your email reply to us.


WINDOWS 7/VISTA USERS (with iTunes):

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)

  2. Enter %appdata%, and press enter

  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')

  4. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as: "Storm Shield_YYYY-MM-DD...". Note: For iOS 7.1, crash log files end in .ips rather than .crash.

  5. Attach the log file(s) in your email reply to us.


WINDOWS USERS (with iTunes):

  1. Locate yourApplication Data folder. To see instructions on how to find this folder: 
    1. Click the "Search" icon on the Windows Start screen. Type "%appdata%" and press "Enter." This opens File Explorer and takes you directly to the AppData Roaming subfolder. 
    2. Alternately, you can open any folder on the desktop and type "%appdata%" into the Navigation bar at the top.
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')

  3. Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as: "Storm Shield_YYYY-MM-DD...". Note: For iOS 7.1, crash log files end in .ips rather than .crash.

  4. Attach the log file(s) in your email reply to us.


MAC OR PC USERS (without iTunes):

  1. If you don't have iTunes available on your computer, you can get the crash logs from your iOS device (but it’s a little more cumbersome to do it this way):

  2. For iOS 7: On your device, select iOS Settings > General > About > Diagnostics & Usage > Diagnostics & Usage Data
  3. For iOS 8: On your device, select iOS Settings > Privacy > Diagnostics & Usage > Diagnostics & Usage Data 

  4. Then on the following screen should be a list of crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as: "Storm Shield_YYYY-MM-DD..." 
  5. Tap the crash log you want to view, then you’ll have to manually select your "Copy" tool to select and copy all the text.
  6. Then paste that text into your email reply to us.