This procedure can be used to submit a support request, but the preferred method is to submit through the app itself which will send troubleshooting diagnostics that should help resolve the problem sooner.


<Click> on "+ New Support Ticket" in the "How can we help you today?" menu banner.

To help ensure we can identify the cause of the problem, resolve the problem, and communicate effectively back to you please complete as many fields as possible. 
Those marked with an * are required.

*Complete the "Requester's eMail Address" field  (this will be the address used for all replies.)

 

*Provide a "Brief description of the issue".

Provide "Additional Information" if available.


*Select the "Product Type" from the pull-down menu (Storm Shield App).

 

*Complete the "Subscriber's First and Last Name" field.


Additional detail fields can help quickly resolve the issue, but are optional.

 

If you have screen-shots or other files you can send to demonstrate the problem, use the "Attach a file" option.

 

Providing the "Device Details" can be invaluable for troubleshooting.


We do need to protect the portal from spam, so the "Captcha" tool is in place to ensure you are in fact a person and not an automated computer spam service.

 

*<Click> "Submit" - an agent will start work on the issue shortly.