FAQs: Device Questions

How do I send you a crash log file from my device for Storm Shield for iOS? (3.)
To further troubleshoot a Storm Shield App crash, we may ask you to send us a crash log file from your device. Here's how you can do that: ...
Wed, 16 Sep, 2015 at 1:16 PM
I bought Storm Shield for iOS but have since upgraded to a new iOS device. Do I have to pay for Storm Shield again on the new iOS device? (3.)
As long as you use the same Apple ID you used when you purchased Storm Shield, you will NOT be charged by Apple to re-install the app. One purchase of S...
Wed, 28 Jan, 2015 at 3:21 PM
Storm Shield seems slow on my iOS device. Why? (3.)
iPhones older than iPhone 4 are not as powerful as Apple’s latest devices. Storm Shield may be slow to run on outdated versions of iOS. The app wil...
Fri, 27 Feb, 2015 at 9:19 AM
Will Storm Shield run on an iPad? (3.)
Yes. Storm Shield 3.0 is a universal app. It is specifically designed and optimized to run on both the smaller iPhone screen and the larger iPad screens...
Wed, 28 Jan, 2015 at 3:20 PM
What OS versions does Storm Shield (3.) support?
Storm Shield 3.# is available for the following Operating Systems: Apple iOS - iOS 7.0 or later Android - Not yet available, scheduled for mid-t...
Tue, 23 Jun, 2015 at 12:36 PM
I bought Storm Shield for iOS but have since switched to an Android device (or vice-versa). Do I have to pay for Storm Shield again on the Android device? (3.)
You will need to purchase Storm Shield from the Google Play store for your new Android device. Since Apple and Google are two separate companies, purcha...
Wed, 28 Jan, 2015 at 3:21 PM
Will there be a Storm Shield (3.) for Android?
Yes. An updated version of Storm Shield 3.0 for Android is coming, which will match the iOS version.
Wed, 28 Jan, 2015 at 3:22 PM
How To Take A ScreenShot with an iOS device
ScreenShot Instructions A ScreenShot of the actual settings in use, or view displayed, can be very valuable when troubleshooting. The instruction...
Tue, 16 Aug, 2016 at 11:14 AM
How To Take A ScreenShot With An Android Device
  ScreenShot Instructions A ScreenShot of the actual settings in use, or view displayed, can be very valuable when troubleshooting. Many android dev...
Tue, 16 Aug, 2016 at 11:14 AM