iOS: Contact Support / Report Issues

Modified on Fri, 24 Sep 2021 at 01:00 PM

We are here to help!

If you are experiencing issues or have feedback regarding Storm Shield, please reach out to us directly. Our support team will be able to troubleshoot any issues you are having and reach back out to you via email.

To contact us directly, tap the app Settings > Support > Contact. This will bring up an email draft with important diagnostic information already included. You can type your message at the top and hit 'Send' right from within the app. If the app is crashing and you are unable to send a request from the app, submit a ticket here.

When contacting us, try to provide as much detail as you can. If possible, provide a screenshot or any detail that will help us in understanding and recreating your problem.

Any feedback you can provide is very helpful to our development team and we look forward to hearing what types of changes our users would like to see going forward. We are always working to improve the app.

While you wait for a response, make sure to check out the rest of our Knowledge Base and FAQ articles. 

 * If you are not receiving push notifications, check out our Troubleshooting Guide.